Driver Terms

These General Terms set forth the main terms and conditions applying to and governing the usage of the LuLu Taxi Services.

In order to provide Transportation Services via using the LuLu Taxi Platform you must agree to the terms and conditions that are set forth below.

1. DEFINITIONS

1.1. LuLu Taxi (also referred to as "we", "our" or "us") – is a Private Limited Company incorporated in England with registered number 11633843 of 24 High Street, Chatham, Kent ME4 4EP.

1.2 LuLu Taxi group companies and partners – LuLu Taxi group shall mean (a) companies in which LuLu Taxi exercises control (for example subsidiaries of LuLu Taxi). LuLu Taxi partners shall mean local representatives, affiliates, agents etc appointed by LuLu Taxi. The list of LuLu Taxi group companies and partners is available at http://www.lulu.taxi/contact

1.3. LuLu Taxi Services – services that LuLu Taxi or LuLu Taxi group companies and partners provide, including provision and maintenance of LuLu Taxi App, LuLu Taxi Platform, In-app Payment, customer support, communication between the Driver and the Passenger and other similar services.

1.4. LuLu Taxi App – smartphone or web application for Drivers and Passengers to request and receive Transportation Services.

1.5. LuLu Taxi Platform – technology connecting Passengers with Drivers to help them move around cities more efficiently.

1.6. Passenger – a person requesting Transportation Services by using LuLu Taxi Platform.

1.7. Driver (also referred to as „you “) – the person providing Transportation Services via the LuLu Taxi Platform. Each Driver will get a personal LuLu Taxi Driver Account to use LuLu Taxi App and LuLu Taxi Platform.

1.8. Agreement – any agreement between Driver, LuLu Taxi or LuLu Taxi group companies and partners regarding the use of LuLu Taxi Services. The Agreement consists of these General Terms, the Drivers guidelines and other additional terms and conditions or documents referred to herein or agreed in the future between Driver and LuLu Taxi or LuLu Taxi group companies and partners.

1.9. Fare – the fee a Passenger is obliged to pay Driver for provision of the Transportation Services.

1.10. LuLu Taxi Fee – the fee that Driver is obliged to pay to LuLu Taxi or LuLu Taxi group companies and partners for using the LuLu Taxi Platform.

1.11. In-app Payment – cards, carrier billing and other payment methods (LuLu Taxi Business etc) used by the Passenger via the LuLu Taxi App to pay for the Transportation Services.

1.12. LuLu Taxi Driver Account – access to a website containing information and documents regarding usage of the LuLu Taxi Services in course of provision of Transportation Services, including accounting documentation. Driver may access the LuLu Taxi Driver Account at http://www.lulu.taxi/provider/register by entering username and password.

1.13. Transportation Services – transport service a Driver is providing to Passenger whose request Driver has accepted through the LuLu Taxi App.

2. ENTRY INTO THE AGREEMENT

2.1. Prior to using the LuLu Taxi Services, you must sign up by providing the requested information in the signup application on website and uploading necessary documentation as required by us or LuLu Taxi group companies and partners. You may sign up either as a legal or a natural person. Upon successful completion of the signup application, we will provide you with a personal account accessible via a username and password. By clicking the „Sign up" button located at the end of the signup application, you represent and warrants that:

pursuant to valid legal acts, you are entitled to enter into an agreement with us or LuLu Taxi group companies and partners to use the LuLu Taxi Platform for providing the Transportation Service; you have carefully studied, fully understands and agrees to be bound by these General Terms, including all obligations that arise as provided herein and from Agreement;

all the information you have presented to us or LuLu Taxi group companies and partners is accurate, correct and complete;

you will keep LuLu Taxi Driver Account accurate and profile information updated at all times;

you will not authorize other persons to use your LuLu Taxi Driver Account nor transfer or assign it to any other person;

you will not use the LuLu Taxi Services for unauthorized or unlawful purposes and impair the proper operation of the LuLu Taxi Services;

at all times, you fully comply with all laws and regulations applicable in the state you are providing Transportation Services in, including (but not limited to) laws regulating passenger transportation services;

2.2. You are obliged to provide your bank requisites in course of filling the payment details upon registration. In case you are a legal person, you must insert the bank account of the company. We or LuLu Taxi group companies and partners are transferring In-app Payment fees to the bank account that you have provided. We and LuLu Taxi group companies and partners are not liable for any incorrect money transactions in case you have provided wrong bank requisites.

2.3. After submitting the signup application, you will receive an e-mail with additional conditions that must be met in order to use LuLu Taxi Services. These conditions may include providing criminal records, valid driving license, satisfactory technical state of the vehicle, completion of a training course, owning a GPS-supporting mobile device and other conditions as described in the pertinent e-mail. The failure to comply with the provided requirements and conditions may result in termination of the Agreement and right to use the LuLu Taxi Services.

2.4. You agree that in specific cities or countries we may assign any of our obligations arising from the General Terms or Agreement to LuLu Taxi group companies and partners. This includes, among else, assigning the rights and obligations regarding reviewing documents related to signup applications, trainings, collection of LuLu Taxi Fees, forwarding you the fees due, mediating In-app Payment, licensing the LuLu Taxi App, etc. Details of the LuLu Taxi group companies and partners can be accessed here http://www.lulu.taxi/contact.

2.6. Registering the account as a legal person (i.e. a company). You are considered to be a legal person, if the recipient of the fees is marked as a legal person in payment details (as accessible in the LuLu Taxi Driver Account). In such case, the indicated legal person is considered to be the provider of Transportation Services and a party to these General Terms, Agreement and any further agreements. Only the specific natural person indicated in the signup process may factually provide the Transportation Services. Such natural person may use the account of the Driver only if he/she has read and agrees to be bound by these General Terms and any further documentation that is part of the Agreement. THE LEGAL PERSON IN THE PAYMENT DETAILS AND THE NATURAL PERSON FACTUALLY PROVIDING THE TRANSPORTATION SERVICES UNDER LULU TAXI ACCOUNT SHALL REMAIN JOINTLY AND SEVERALLY LIABLE FOR ANY INFRINGEMENT OF THE GENERAL TERMS AND AGREEMENT CONDUCTED BY THE DRIVER.

2.7. Registering LuLu Taxi Driver Account as a fleet company. Upon concluding a separate agreement, a fleet company may itself register accounts to its employees and/or service providers. In such case the fleet company shall be required to ensure that its employees and/or service providers conform to the requirements of General Terms, Agreement and any further agreements and agrees to act in accordance and be bound with its conditions and obligations. The fleet company and its employees and/or service providers shall remain jointly and severally liable for any infringement conducted by such employee and/or service provider.

3. RIGHT TO USE LULU TAXI APP AND LULU TAXI DRIVER ACCOUNT

3.1. License to use the LuLu Taxi App and the LuLu Taxi Driver Account. We hereby grant you a license to use the LuLu Taxi App and the LuLu Taxi Driver Account. The license does not grant you the right to sublicense or transfer any rights to the third persons. Regardless of the above and if so agreed separately, fleet companies may sub-license the LuLu Taxi App and the LuLu Taxi Driver Account to the members of its fleet.

3.2. In course of using the LuLu Taxi App and/or LuLu Taxi Driver Account you may not:

decompile, reverse engineer, or otherwise attempt to obtain the source code of the LuLu Taxi App, the LuLu Taxi Driver Account or other software of LuLu Taxi;

modify the LuLu Taxi App or the LuLu Taxi Driver Account in any manner or form or to use modified versions of the LuLu Taxi App or LuLu Taxi Driver Account;

transmit files that contain viruses, corrupted files, or any other programs that may damage or adversely affect the operations on LuLu Taxi Platform;

attempt to gain unauthorized access to the LuLu Taxi App, LuLu Taxi Driver Account or any other LuLu Taxi Services.

3.3. The License granted herein revokes automatically and simultaneously with termination of the Agreement. After termination of the Agreement you must immediately stop using the LuLu Taxi App and the LuLu Taxi Driver Account and we or LuLu Taxi group companies and partners are entitled to block and delete Driver account without a prior notice.

3.4. Using tags and labels of LuLu Taxi. Additionally, we or LuLu Taxi group companies and partners may give you tags, labels, stickers or other signs that refer to LuLu Taxi brand or otherwise indicate you are using the LuLu Taxi Platform. We grant you a non-exclusive, non-sublicensable, non-transferable license to use such signs and only for the purpose of indicating you are providing Transportation Services via the LuLu Taxi Platform. After termination of the Agreement you must immediately remove and discard any signs that refer to LuLu Taxi brand.

3.5. All copyrights and trademarks, including source code, databases, logos and visual designs are owned by LuLu Taxi and protected by copyright, trademark and/or trade secret laws and international treaty provisions. By using the LuLu Taxi Platform or any other LuLu Taxi Services you do not acquire any rights of ownership to any intellectual property.

4. PROVIDING THE TRANSPORTATION SERVICES

4.1. The Driver’s Obligations. You hereby guarantee to provide Transportation Services in accordance with the General Terms, Agreement as well as laws and regulations applicable in the state where you are providing Transportation Services. Please note that you are fully liable for any violation of any local laws and regulations as may arise from providing Transportation Services.

4.2. You must have all licenses (including a valid driver’s license), permits, car insurance, liability insurance (if applicable), registrations, certifications and other documentation that are required in the applicable jurisdiction for providing the Transportation Services. It is your obligation to maintain the validity of all aforementioned documentation. LuLu Taxi and LuLu Taxi group companies and partners reserve the right to require you to present evidence and submit for review all the necessary licenses, permits, approvals, authority, registrations and certifications.

4.3. You must provide the Transportation Services in a professional manner in accordance with the business ethics applicable to providing such services and endeavour to perform the Passenger's request in the best interest of the Passenger. Among else, you (i) must take the route least costly for the Passenger, unless the Passenger explicitly requests otherwise; (ii) may not make any unauthorised stops; (iii) may not have any other passengers in the vehicle other than the Passenger and the passengers accompanying the Passenger; and (iv) must adhere to any applicable traffic acts and regulations, i.e must not conduct any actions that may disrupt driving or the perception of traffic conditions, including holding a phone in his/her hand while the vehicle is moving.

4.4. You retain the sole right to determine when you are providing the Transportation Services. You shall accept, decline or ignore Transportation Services requests made by Passengers at your own choosing.

4.5. Costs you incur while providing the Transportation Services. You are obliged to provide and maintain all equipment and means that are necessary to perform the Transportation Services at your own expense, including a car, smartphone, etc. You are also responsible for paying all costs you incur in the course of performing the Transportation Services including, but not limited to, fuel, mobile data plan costs, duty fees, amortization of the vehicle, insurance, relevant corporate or payroll taxes etc. Please bear in mind that using the LuLu Taxi App may bring about consummation of large amount of data on your mobile data plan. Thus, we suggest you to subscribe for a data plan with unlimited or very high data usage capacity.

4.6. Fares. You are entitled to charge a fare for each instance you have accepted a Passenger on the LuLu Taxi Platform and completed the Transportation Service as requested (i.e. Fare). The Fare is calculated based on a default base fare, the distance of the specific journey as determined by the GPS-based device and the duration of the specific travel. The default base fare may fluctuate based on the local market situation. You may negotiate the Fare by sending us or LuLu Taxi group companies and partners a pertinent request that has been either signed digitally or by hand. Additionally, you shall always have the right to charge the Passenger less than the Fare indicated by the LuLu Taxi App. However, charging the Passenger less than the LuLu Taxi App indicates, does not decrease the LuLu Taxi Fee.

4.7. If you find that there has been an error in the calculation of the Fare and wishes to make corrections in the calculation of the Fare, you must submit a petition in the section „Fare Review“ of the LuLu Taxi App. If a petition in the section „Fare Review“ of the LuLu Taxi App has not been submitted, then LuLu Taxi or LuLu Taxi group companies and partners shall not recalculate the Fare or reimburse you for an error made in the calculation of the Fare.

4.8. LuLu Taxi or LuLu Taxi group companies and partners may adjust the Fare for a particular order completed, if we or LuLu Taxi group of companies and partners detect a violation (such as taking a longer route or not stopping the fare meter of the LuLu Taxi App after the Transportation Services have been completed) or in case a technical error affecting the final fare is identified. LuLu Taxi and LuLu Taxi group companies and partners may also reduce or cancel the fare in case we have reasonable cause to suggest a fraud or a complaint by the Passenger indicates a violation by you. LuLu Taxi and LuLu Taxi group companies and partners will only exercise its right to reduce or cancel the fare in a reasonable and justified manner.

4.9. Passenger may pay the fare for the Transportation Services either directly to you or via the In-app Payment as described in section 6 of these General Terms. In case the Passenger pays the Fare directly, it is your obligation to collect the Fare. In case the Passenger fails or refuses to pay, LuLu Taxi or LuLu Taxi group companies and partners will send a notice of debt to the Passenger on behalf of you. Such authorisation derives from the mandate of paying agent given to LuLu Taxi and LuLu Taxi group companies and partners and does not entail that LuLu Taxi or LuLu Taxi group companies and partners have an obligation to compensate the Fare not paid by the Passenger. If the passengers in the vehicle do not agree to pay the Fare for the provision of Transportation Service, the Fare will be paid by the Passenger who has ordered the provision of Transportation Service. If Passenger justifiably refuses to pay the Fare on the account that your information stated in the LuLu Taxi App is incorrect, then LuLu Taxi or LuLu Taxi group companies and partners will not reimburse you for such expenses.

4.10. Receipts. After each successful provision of Transportation Services, LuLu Taxi shall create and forward a receipt to the Passenger consisting of the following information: the company’s business name, place of business, the first name and surname of the Driver, a photo of the Driver, service license number (if applicable), the registration number of the vehicle, the date-, the time-, the start and end locations-, the duration and length-, the Fare and the Fare paid for the provision of the Transportation Services. The receipt of each provision of Transportation Services is available to you via the LuLu Taxi Driver Account.

4.11. If, in the course of the provision of the Transportation Services, a Passenger or its co-passengers negligently damage the vehicle or its furnishing (among else, by blemishing or staining the vehicle or causing the vehicle to stink), you shall have the right to request the Passenger to pay a penalty of 50 EUR and request compensation for any damages exceeding the penalty. If the Passenger does not consent to paying the penalty and/or compensating the damage, you must notify us or LuLu Taxi group companies and partners and we will then try to collect penalty and/or relevant costs on the your behalf from the Passenger. However, bear in mind that we or LuLu Taxi group companies and partners are not taking any liability for direct or indirect damages in relation to cleaning or maintenance of the vehicle caused by Passenger.

4.12. Your tax obligations. You hereby acknowledges that you are obliged to fully comply with all tax obligations that arise to you from the applicable laws in relation to providing the Transportation Services, including (i) paying income tax, social security tax or any other tax applicable; and (ii) fulfilling all employee and tax registration obligations for calculations in regard to accounting and transfers to applicable State authorities as required by the applicable law. In case the Tax authority will submit a valid application to us to provide information regarding the activities of you, we or LuLu Taxi group companies and partners may make available to the Tax authority the information regarding the activities of you to the extent set forth in valid legal acts. Additionally, it is your obligation to adhere to all applicable tax regulations that may apply in connection with the provision of Transportation Services. You hereby agree to compensate LuLu Taxi and LuLu Taxi group companies and partners all state fees, claims, payments, fines or other tax obligations that LuLu Taxi or LuLu Taxi group companies and partners will incur in connection with the obligations arising from applicable tax regulations not having been met by you (including paying the income tax and social tax).

4.13. The Driver’s authorisation to issue invoices. LuLu Taxi and LuLu Taxi group companies and partners have a right to issue an invoice on your behalf to the Passenger in order to compensate you any Fares, contractual penalties or other fees that LuLu Taxi and LuLu Taxi group companies and partners mediate to you. The invoice will be made available to you via the LuLu Taxi Driver Account.

5. LULU TAXI FEES

5.1. In order to use the LuLu Taxi Services, you are obliged to pay to a fee (i.e. the LuLu Taxi Fee). The LuLu Taxi Fee is paid based on the Fare of each Transportation Service order that you have completed. The amount of the LuLu Taxi Fee is made available to you via e-mail, LuLu Taxi App, LuLu Taxi Driver Account or other pertinent means. Please acknowledge that the LuLu Taxi Fee may change from time to time. We or LuLu Taxi group companies and partners shall send you a prior notification of each such change.

5.2. You must pay the LuLu Taxi Fee and any other fees due to us and LuLu Taxi group companies and partners for the previous month at latest by the 15th date of the following month. Upon delay with payment of the LuLu Taxi Fee, you shall be obliged to pay a penalty of late payment in the amount of 0,04% (zero point zero four percent) of the unpaid amount per day. You are obliged to cover all costs incurred by us or LuLu Taxi group companies and partners, which are related to debt collection activities.

6. IN-APP PAYMENTS

6.1. We or LuLu Taxi group companies and partners may enable Passengers to pay for the Transportation Service via cards, carrier billing and other payment methods (LuLu Taxi Business etc) directly in the LuLu Taxi App (i.e. In-app Payment). You hereby authorise us or LuLu Taxi group companies and partners to act as your limited commercial agent solely for the purpose of collecting, on your behalf, the Fares or other fees paid by the Passenger via In-app Payment. Any payment obligation made by the Passenger via the In-app Payment shall be considered fulfilled as of the time that the payment has been made.

6.2. You may not refuse payment by the Passenger via the In-app Payment, or influence the Passenger against the use of the In-app Payment. In case you refuse to accept an In-app Payment without just cause, we or LuLu Taxi group companies and partners shall be entitled to charge you a contractual penalty in the amount of 15 Euros for every refusal and/or block your right to use the LuLu Taxi Services in case of repetitive behaviour.

6.3. LuLu Taxi and LuLu Taxi group companies reserve the right to distribute promo code to riders at our discretion on a per promotional basis. You are required to accept the use of promo code only when the rider applies the code in-app to a trip using card payment. Promo codes may not be applied to cash paid trips. If the use of promo codes is suspected as being fraudulent, illegal, used by a Driver in conflict with our Terms and Conditions relating to promo code use, then the promo code may be cancelled and the outstanding amount will not be reimbursed by LuLu Taxi to the Driver.

6.4. You are entitled to review In-app Payment reports in the LuLu Taxi Driver Account or App. The reports will show the amounts of the In-app Payments brokered in the previous week as well as the withheld amounts of the LuLu Taxi Fee. You must notify us or LuLu Taxi group companies and partners of any important circumstances which may affect our obligations to collect and distribute the Fares paid via In-app Payment.

6.5. We and LuLu Taxi group companies and partners are not obliged to pay you the Fare due from the Passenger if the In-app Payment failed because Passenger’s credit card or other payment is cancelled or is unsuccessful for other reasons. In such case we will help you in requesting the Fare due from the Passenger and shall transmit it to you once the Passenger has made the requested payment.

6.6. Before providing Transportation Services, you must verify that the service is being actually provided to the right Passenger or the Passenger has expressly confirmed he/she allows other passengers to ride under Passenger’s account. If you make a mistake in identifying the Passenger, and the In-app Payment is charged to a person, who has not been provided or has not approved the Transportation Services for other passengers, then we or LuLu Taxi group companies and partners shall reimburse the person for the Fare. In such case you are not entitled to receive the Fare from us or LuLu Taxi group companies and partners. Additionally, for every wrongfully applied In-app Payment, we and LuLu Taxi group companies and partners shall be entitled to charge you a contractual penalty up to 10 Euros.

6.7. Please note that we or LuLu Taxi group companies and partners will set off any Fares paid via In-app Payment against the amounts that you are obliged to pay to us or LuLu Taxi group companies and partners (i.e. LuLu Taxi Fees and contractual penalties). We and LuLu Taxi group companies and partners reserve the right to fulfil any of your financial liabilities to any LuLu Taxi group companies, in which case we or LuLu Taxi group companies and partners will acquire the right to submit a claim against you. We or LuLu Taxi group companies and partners may set off any of your financial liabilities against financial liabilities that you may have against us or LuLu Taxi group companies and partners.

6.8. If we or LuLu Taxi group companies and partners are not able to pay the Fees to you due to you not including your bank account details in your Driver´s account or if the bank account details have been noted incorrectly, then we or LuLu Taxi group companies and partners will hold such payments for 180 days. If you do not notify us or LuLu Taxi group companies and partners of the correct bank account details within 180 days from the date that the right to claim such payments has been established, your claim regarding the payment of the Fare not transferred to you shall expire.

7. CUSTOMER SUPPORT

We provide the Drivers customer support regarding the use of the LuLu Taxi Services. We and LuLu Taxi group companies and partners have the right to stop providing the customer support services in case you are in delay with any of the payments for more than 5 (five) calendar days.

8. RATINGS AND ACTIVITY

8.1. In order to guarantee high-quality service and provide additional reassurance to Passengers, you hereby acknowledge that the Passengers may provide you a rating and leave feedback regarding the quality of the Transportation Services that you have provided. Your average rating will be linked to your Driver´s account and will be available to Passengers at LuLu Taxi App. If we find out the rating or comment is not given in good faith, this rating or comment may not be projected in the calculations of your rating.

8.2. In addition to the rating, we measure your level of activity and provide you with an activity score, which is based on your activity regarding accepting, declining, not responding and completing Transportation Service requests.

8.3. In order to provide reliable services to Passengers, we or LuLu Taxi group companies and partners may determine a minimum average rating and a minimum activity score that Drivers must establish and maintain. If, after a pertinent notification from us or LuLu Taxi group companies and partners, you do not increase your average rating or activity score to minimum level within the prescribed time period, your Driver´s account will be automatically suspended either temporarily or permanently. We may reverse the suspension of your account if it is merited by any external circumstances or it is detected that the suspension was caused by a system error or false ratings.

9. MARKET OVERVIEWS AND CAMPAIGNS

9.1. Market overviews. We or LuLu Taxi group companies and partners may send you, via the LuLu Taxi App, LuLu Taxi Driver Account, SMS, e-mail or other means, market overviews, in order to increase your awareness regarding when the demand by the Passengers is highest. Such market overviews are merely recommendatory and do not constitute any obligations for you. As the market overview estimations are based on previous statistics, we and LuLu Taxi group companies and partners cannot give any guarantees that the actual market situation will correspond to the estimations provided in the market overview.

9.2. Campaigns promising minimum income. We and LuLu Taxi group companies and partners may also provide campaigns, whereby we will guarantee a minimum income if you provide Transportation Services within a specified timeframe. If the specified minimum is not reached by you, we or LuLu Taxi group companies and partners shall compensate the gap. The specific requirements and conditions will be sent via the LuLu Taxi App, LuLu Taxi Driver Account, SMS, e-mail or other means. We and LuLu Taxi group companies and partners have full discretion in deciding if, when and to which Drivers we provide such campaigns. If we or LuLu Taxi group companies and partners have reasonable cause to suspect any fraudulent activity by you, we may withhold your Fare until the suspicion of fraud has been cleared.

9.3. Campaigns for Passengers. We and LuLu Taxi group companies and partners may also occasionally arrange various campaigns to Passengers in order to promote the LuLu Taxi Platform. If the Fare paid by the Passengers is reduced as part of such campaign, we or LuLu Taxi group companies and partners shall pay you compensation, amounting to the monetary value of the benefit offered to the Passengers. We and LuLu Taxi group companies and partners may set off the marketing compensation against the LuLu Taxi Fee.

10. RELATIONSHIP BETWEEN YOU, US AND THE PASSENGERS

10.1. You hereby acknowledge and agree that we or LuLu Taxi group companies and partners provide an information society service and do not provide Transportation Services. By providing the LuLu Taxi Platform and LuLu Taxi Services, we act as marketplace connecting Passengers with Drivers to help them move around cities more efficiently. You acknowledge that you are providing the Transportation Services on the basis of a contract for carriage of passengers and that you provide the Transportation Services either independently or via a company as an economic and professional activity.

10.2. You acknowledge that no employment agreement nor an employment relationship has been or will be established between you and us or LuLu Taxi group companies and partners. You also acknowledge that no joint venture or partnership exists between you and us or LuLu Taxi group companies and partners. You may not act as an employee, agent or representative of us or LuLu Taxi group companies and partners nor bind any contract on behalf of us. If due to the implication of mandatory laws or otherwise, you shall be deemed an employee of us or LuLu Taxi group companies and partners, you hereby agree to waive any claims against us that may arise as a result of such implied employment relationship.

10.3. You may not transfer your rights and obligations deriving from the General Terms or Agreement to any third party.

11. PROCESSING OF PERSONAL DATA

Your personal data will be processed in accordance with the Privacy Notice, available at http://lulu.taxi/privacy-for-drivers

12. LIABILITY

12.1. The LuLu Taxi Platform is provided on an "as is" and “as available” basis. We and LuLu Taxi group companies and partners do not represent, warrant or guarantee that access to LuLu Taxi Platform will be uninterrupted or error free. As the usage of LuLu Taxi Platform for requesting transportation services depends on the behaviour of Passengers, we or LuLu Taxi group companies and partners do not guarantee that your usage of the LuLu Taxi Platform will result in any Transportation Service requests.

12.2. To the maximum extent permitted under the applicable law, we, LuLu Taxi group companies and partners, representatives, directors and employees are not liable for any loss or damage that you may incur as a result of using the LuLu Taxi Services, including but not limited to:

any direct or indirect property damage or monetary loss;

loss of profit or anticipated savings;

loss of business, contracts, contacts, goodwill, reputation and any loss that may arise from interruption of the business;

loss or inaccuracy of data; and

any other type of loss or damage.

12.3. The financial liability of us or LuLu Taxi group companies and partners in connection with violating the General Terms or Agreement will be limited to 500 euros. You shall have the right to claim for damages only if we or LuLu Taxi group companies and partners have deliberately violated the General Terms or Agreement.

12.4. We and LuLu Taxi group companies and partners shall not be liable for the actions or non-actions of the Passenger or co-passengers and shall not be liable for any loss or damage that may incur to you or your vehicle as a result of actions or non-actions of the Passenger or co-passengers.

12.5. You shall be fully liable for breach of the General Terms, Agreement or any other applicable laws or regulations and must stop and remedy such breach immediately after receipt of a respective demand from us or LuLu Taxi group companies and partners or any state authority. You shall indemnify us and LuLu Taxi group companies and partners for any direct and/or indirect loss and/or damage, loss of profits, expense, penalty, fine that we or LuLu Taxi group companies and partners may occur in connection with your breach of the General Terms, Agreement and laws and regulations. If Passenger presents any claims against us or LuLu Taxi group companies and partners in connection with your provision of Transportation Services, then you shall compensate such damage to us or LuLu Taxi group companies and partners in full within 7 (seven) days as of your receipt of the respective request from us or LuLu Taxi group companies and partners. In case we or LuLu Taxi group companies and partners are entitled to present any claims against you, then you shall compensate us or LuLu Taxi group companies and partners any legal costs related to evaluation of the damages and submission of claims relating to compensation for such damage.

13. TERM AND TERMINATION

13.1. The conditions expressly specified in these General Terms shall enter into force as of submitting the signup application. Agreements and other terms shall enter into force once the specific document or message has been made available to you and you commence or continue providing Transportation Services on LuLu Taxi Platform.

13.2. You may terminate the Agreement at any time by notifying LuLu Taxi or LuLu Taxi group companies and partners at least 7 (seven) days in advance, after which your right to use the LuLu Taxi Platform and LuLu Taxi Services shall terminate. LuLu Taxi or LuLu Taxi group companies and partners may terminate the Agreement at any time and for any reason at the sole discretion of us by notifying you at least 3 (three) days in advance.

13.3. LuLu Taxi or LuLu Taxi group companies and partners are entitled to immediately terminate the Agreement and block your access to LuLu Taxi Platform without giving any advance notice in case you breach the General Terms or Agreement, any applicable laws or regulations, disparage LuLu Taxi or LuLu Taxi group companies and partners, or cause harm to LuLu Taxi’s brand, reputation or business as determined by LuLu Taxi or LuLu Taxi group companies and partners in our sole discretion. In the aforementioned cases we may, at its own discretion, prohibit you from registering a new Driver account.

13.4. We may also immediately block your access to the LuLu Taxi Platform and to the LuLu Taxi Driver LuLu Taxi Driver Account for the period of investigation, if we suspect an infringement of the Agreement or fraudulent activity from your behalf. The block of access will be removed once the investigation disproves such suspicions.

13.5. We are aiming to provide the highest quality service to all Passengers therefore we are monitoring the activity of Drivers on LuLu Taxi Platform. If you fail to meet the minimal service requirements, such as the minimal rating and activity score, we are entitled to immediately terminate the Agreement without giving any advance notice.

14. AMENDMENTS

14.1. Any changes to the Agreement shall enter into force after they have been made available to you via e-mail, LuLu Taxi App or LuLu Taxi Driver LuLu Taxi Driver Account and you have continued to provide the Transportation Services.

14.2. In order to amend the General Terms, we shall post a revised version on the website and give you at least 14 (fourteen) days prior notice. If you continue to use the LuLu Taxi Services, you shall be deemed to have accepted the revised conditions.

15. APPLICABLE LAW AND COURT JURISDICTION

15.1. English law will apply to all disputes and the interpretation of these General Terms. The English courts will have non-exclusive jurisdiction over any dispute arising from or related to your use of the Service.

16. NOTICES

16.1. You are obliged to immediately notify us of any changes to your contact information.

16.2. Any notice required to be given under the General Terms and Agreement shall be sufficiently given if: (i) delivered personally, (ii) sent by courier with proof of delivery, (iii) sent by registered mail, (iv) sent by e-mail or (v) made available via the LuLu Taxi App or LuLu Taxi Driver LuLu Taxi Driver Account. Any notice which is sent or dispatched in accordance with this clause shall be deemed to have been received: (i) if delivered personally, at the time of delivery to the party; (ii) if delivered by courier, on the date stated by the courier as being the date on which the envelope containing the notice was delivered to the party; (iii) if sent by registered mail, on the 10th day after handing the document over to the post office for delivery to the party; (iv) if made available via the LuLu Taxi App or LuLu Taxi Driver Account, or (v) if sent by e-mail, on the day the party receiving the e-mail confirms receiving the respective e-mail or on the 2nd day following the dispatch of the e-mail provided that the sender has not received an error notice (notifying that the e-mail was not delivered to the party) and has sent the e-mail again on the next calendar day and has not received a similar error notice.

17. FINAL PROVISIONS

If any provision of the General Terms is held to be unenforceable, the parties shall substitute for the affected provision an enforceable provision that approximates the intent and economic effect of the affected provision.

For Support? Call Us